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Housebuilder Larkfleet Homes (www.larkfleethomes.co.uk) is continuing to underline its commitment to being a company offering personal service with a promise that every house buyer will get a personal visit from a director of the company within weeks of moving in.
Managing director Karl Hick says: “We are committed to providing house buyers with great customer service before, during and after their house sale has been completed.”
From identifying which financial assistance schemes homeowners may qualify for and helping buyers find a mortgage, to advising on décor to personalise a new property, Larkfleet’s sales teams at its development sites are there to help homebuyers every step of the way.
As the final stage of that process, members of its senior management team visit new homeowners within six weeks of them moving into their new home – long after the sale has been completed.
Larkfleet directors personally visit new Larkfleet homeowners in order to establish that they are settling in well and there are no outstanding ‘issues’ regarding the property.
By doing this, any issues are automatically ‘escalated’ to the very top of the company and homeowners can rest assured that, in the unlikely event of there being any problems, they will be resolved quickly and efficiently.
Karl commented: “Larkfleet understands the need for good customer care and going that ‘extra mile’ – after all, buying a new home and the moving-in process that follows is one of the most stressful times in a person’s life.
“Our team, from sales advisors on site to directors at the head of company, work together to ensure that the experience is as pleasant and stress-free as possible.
“We are aware that there is a ‘settling in’ period for many homebuyers where some niggles may come to the forefront. Our director visits add ‘that personal touch’ and mean that we can ensure that our customers are happy from start to finish – and beyond – of the buying process.”
Larkfleet has several developments across the East of England and East Midlands, including Rutland, Cambridgeshire and Lincolnshire that all offer a variety of properties for homebuyers.
Larkfleet’s Abbeyfields development in Bourne and its Leighfield Park development in Oakham now offer the government’s new Help to Buy scheme which allows homebuyers to potentially own 100 per cent of their new home with just a 75 per cent mortgage and 5 per cent deposit.
With the Help to Buy scheme, after homebuyers have provided a five per cent deposit and obtained a conventional mortgage for just 75 per cent of the purchase price, they will receive an equity loan from the government for the remaining 20 per cent (subject to approval). The equity loan is interest free for five years and can be repaid at any time or on the sale of the home.
The Help to Buy scheme is different to other government schemes as it is not just available to first-time buyers. Current homeowners selling to buy a new home can also benefit from the scheme and there is no cap on household income in order to be eligible. Furthermore, there is no restriction on the number of bedrooms a property may have, so in theory a single person could purchase a four-bedroom property with the Help to Buy scheme.
Please visit the Larkfleet Homes website, www.larkfleethomes.co.uk, or contact a sales advisor on 01778 391550 for more information on how the Help to Buy scheme could help you.