jobs

Details:

Job Description:

This is an exciting opportunity to work within a rapidly growing owner managed telecoms and IT business with ambitious plans.  The position is a diverse multi discipline job with both a managed print and 1^st line IT support element.

Duties and responsibilities

• Fixing, maintaining and repairing MFP and laser printer devices
• Preparing machines for installation
• Installing MFP’s onto clients networks
• Provide end user training on both equipment and software
• Troubleshooting of software solutions
• Working on other office technology within the support department if required
• To ensure customers receive an excellent level of service in line with their managed print agreements
• Maintain vehicle stock of spare parts
• Provide telephone support to customers as required
• Travel to customers site

Qualifications/Experience/Skills

Essential

• Full UK driving license
• Diagnostic skills
• Strong interest and a good understanding of electrical/mechanical engineering
• Customer facing experience.
• An interest and understanding of IT technologies ie Windows and Office 365

Desirable

• Experience working with network solutions ie papercut

Personal Qualities

• Ability to provide 1^st class customer service
• The ability and drive to learn and work hard
• Good organisational and time management skills
• Self-motivated
• Personable, able to communicate clearly, fluently and concisely.
• Someone who can work individually and as part of a team.
• Have a long-term aspiration to join a successful company and be part of the technical team.
• Flexible approach to work.
• Have a willingness to learn.
• Able to work well under pressure.

Benefits

• Up to £18k (depending on experience)
• 20 days holiday plus an additional day for each year of service up to a maximum of 25 days
• Workplace pension
• PerkBox (employee benefit scheme)