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2016 was a very successful year for DSM Group and led to a decision to invest in additional resource to support both customer service and sales.
Ross Wales has been appointed to the position of “First Line Support” on the service desk and customers who have made use of his skills and expertise in IT so far have been very impressed with his ability to respond to, and resolve, issues. Ross has detailed practical knowledge of desktop solutions and infrastructure systems which he is putting to good use as part of our IT support team.
We have also welcomed Lewis Jackson as a new member of our sales team. Lewis had more than four years’ experience in an IT engineer / IT support role prior to making the move to sales and consultancy. Working in a technical role has given him a solid understanding of computing at a ‘nuts and bolts level’ which is a huge advantage when working with clients to identify the most appropriate solution for their specific business needs. His knowledge and experience of the solutions behind the scenes mean he is able to engage with clients in a way which translates to “what does this mean for my business?” In addition, he is a very likeable and responsive guy which helps projects move forward smoothly from initial concept through planning & implementation to completion enabling you to focus on the profitability of your business.