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Cross Keys Homes (CKH), leading local housing association, has opened its doors to brand new ‘Customer Central’. The new retail space on Bridge Street has been refitted to include self-serve payment machines, touchscreen kiosks and space for one-to-one customer consultations.
Members of the CKH Care team are based at Customer Central alongside specially trained Sales and Service Advisers to help new and existing customers with enquiries relating to CKH homes and services. The team is available Monday to Saturday, from 8.30am until 5.30pm, except Thursdays when Customer Central is open until 7pm.
CKH has been providing affordable homes for rent in Peterborough since 2004. Over the years they have introduced new care and support services as well as become a leading developer of homes for rent and for sale through shared ownership schemes which allow buyers to purchase a share of their home and gradually staircase to full ownership.
Customer Central is now the main hub for CKH Care where new customers are able to view LifeLine personal alarm equipment and discuss their care needs in person with a member of the team. Customers are also welcome to visit the store for information relating to CKH tenancies, shared ownership, and employment and volunteering opportunities.
Claire Higgins, Chief Executive of Cross Keys Homes, said: “We’re delighted to open the doors to our brand new Customer Central. Everyone is welcome to come and take a look at what we have to offer and chat to a member of the team – hopefully you’ll learn that we might be able to help you in ways you hadn’t previously realised.
“Everything we do at CKH is designed to build stronger, healthier communities so whether you’d like to know more about how shared ownership could help you buy your own home or would like to understand how our support services can help people of all ages maintain their independence, we’d love to see you at Customer Central.”
Visit Cross Keys Homes at Customer Central on Bridge Street in Peterborough for advice and information on CKH homes and services.