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Cross Keys Homes (CKH) is pleased to announce the appointment of Karen Chambers, to the position of Resident Involvement Manager.

Karen has nearly twenty years’ experience in the housing sector, having worked in a range of customer facing roles including customer services, resident involvement and care and support. She has also been a non-executive elected member of the board of Tpas, England’s leading tenant engagement experts, as well as the Foyer Federation.

Karen’s experience and expertise will help CKH develop its already strong programme of resident involvement, which includes its sector leading Residents Board. CKH is one of the early adopters of the National Housing Federation’s Together with Tenants initiative and will be using its strong resident involvement networks to support its adherence to the recently released government white paper, The Charter for Social Housing.

Karen said: “I am really excited to join Cross Keys Homes in this role and really looking forward to delivering our priorities for resident involvement at a time when The Charter for Social Housing has literally just been published, providing very clear statements about what residents should expect from their landlord. Over the next few weeks I will be talking to residents and colleagues to understand what their priorities are and developing our resident involvement commitment and strategy to ensure that we provide opportunities for all residents to have a voice which makes a difference to the lives of our residents and communities.”

Claire Higgins, Chief Executive of CKH, said of Karen’s appointment: “I am delighted that Karen has joined us. We place customers at the heart of our business and ensure their voice is heard at every level. As a continually growing and expanding organisation we want to make sure we are developing our resident involvement in line with our growth. Karen is joining us at a really exciting, if challenging time, and I am very much looking forward to working with her to ensure we keep listening and responding to, our customers.”

You can find out more about resident involvement and how you can get involved on CKH’s website, at www.crosskeyshomes.co.uk/involved