March 24, 2011 Written by: DSM Group
On 30th May 2008 at 7.30am the fire service was summoned to a major blaze at Melton Borough Council premises. Fortunately there were no workers in the building at the time but damage to the premises was catastrophic. The decision was made to invoke their full Disaster Recovery Contract and within a few hours key members of staff were working in their recovery centre as per the plan that had been previously written and tested in full.
They were prepared and able to continue delivering services to the community in the face of a major disaster because of good management principles – would you be able to meet your commitments to customers in such a situation?
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